How to Handle Unasked for IM Requests

There are two types of unasked for requests. From those you know and those you do not know. For those you know you can respond you are not available at the moment and that you’ll get back to the initiator. If you are IMing other associates during business hours, it is best to always start with “Is this a good time?”

The second category of those you do not know can be avoided by having your settings in place to not accept contacts unless they are on your list. If you don’t want to use that setting, you’ll onliners you probably don’t know asking to be added to your IM/AIM/ICQ contact list? Some give a first name and some don’t. Since you don’t know for sure if the request is coming from a person that you know, what is the best way to respond?

Again, it is prudent to have your instant messaging set to only allow contact with those on your approved list or they have to ask to be added. That is simply a good practice so you are not inundated by IM spammers or weirdos looking to communicate with total strangers.

Here is what I say when I refuse a request to be added to my approved list:

“I’m sorry, as I am sure you can understand, I do not approve additions to my contact list from those who do not give me the courtesy of introducing themselves by name and including why they want to communicate with me. Have a great day!”

This way, in case it is some you know, you haven’t offended them. Onliners should understand why you are taking caution in giving access to anyone who does not identify who they are and their intentions. That’s just common sense!

Some More Info for You:

1. How to Handle Errors in Mailings
2. Unasked for E-mail is Spam