A while back I was on Fox News Live! discussing E-mail Etiquette. One of the questions I was asked to comment on was about the differences between men and women when it came to e-mail.
One of the questions posed to me was in regard to “a new book was out” that stated that men were more cryptic while women preferred pleasantries in e-mail. Having been an e-mail user for almost 20 years, I’ve never made that correlation. I’ve seen just as many cryptic female authored e-mails and men who were more pleasant in their e-mails than some of the women I’ve typed with. Go figure!
The book they were asking me to comment on was never identified, but I found that to be an odd question. Men and women communicate differently off-line; in all modes of communication. Men and women are different! No news flash here.
What was odd was that this mysterious unnamed book seemed to make mention of this so that we could understand the communication nuances in e-mail habits between genders. My response? E-mail Etiquette is not gender specific. Not once have I ever thought of the intent or tone in an e-mail to be different based on the gender of the sender. I take folks at their word, the words they choose to use, how they use them and how they type them.
Regardless of the “whys” when it comes to how men and women communicate as they do with e-mail, proper sentence structure, greetings, a courteous closing and the basic use of your spell checker has nothing to do with whether you are male or female.
Yes, some may think that they can communicate differently because they are one or the other — but that is not a wise choice or assumption to make.
At the end of the day, it would behoove both genders to ensure their e-mail etiquette skills, particularly when it comes to their business communications, leaves the perception that they did in fact make it successfully out of grade school.
Regardless of your gender, taking the time to communicate with clarity and courtesy is a skill each and every one of us must continue to work on moving forward. That is if we are serious about being taken seriously and having a flourishing career. Only by doing so will e-mail remain the valuable communication tool it can be rather than a breeding ground for laziness and miscommunication.
Business e-mail etiquette applies to all users and is not gender specific. At least not that I am aware of as I’ve never felt the need to make this mention in any of my books.
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So far I have noticed my female customers do seem to care alot more
then it develops into bad habits,
about punctuation, grammer, and the E-mail Etiquette in general,btw I love your work here! i used to be very bad about being so lazy with i’s you name it.
Thank you for your advice and expertise
..John
Hey, John:
Thanks for your comments and kind words. Glad to be of service!