Asking for Help Via E-mail

Technology can frustrate even the most experienced of us. Whether it be e-mail issues, Web site issues, partner inquiries, order concerns or follow-ups, whenever you are asking someone to be of assistance via e-mail or a Web form, it is best you do so in a humble manner with added courtesy.

By not making the extra effort to communicate properly it can have negative perceptions which includes what it is or will be like to do business with you and/or your company. When you need assistance, you need to be aware that the person on the other side, doesn’t have to help you as fast, as much or in the manner you assume they should. They are probably busy with other responsibilities and your request is just one of many they need to get to.

So, use some common sense. When asking for assistance, be on your best behavior and use proper business e-mail etiquette, sentence structure and grammar. Spell-check so you don’t appear to be an illiterate that didn’t want to take the time to communicate with clarity when asking for help.

Think about it… Who are you going to jump to help? Those who make demands in cryptic sentences without a thank you or tid-bit of appreciation for what they are asking you to do for them? Or the person who sends their request starting with a nice greeting, all the details you need to help them clearly included and ending with a “Thanks for your help”?

I know I jump to help those who e-mail me with courtesy, kindness and clarity. For those that make cryptic demands or request on their initial inquiry, I do look through that window to make a determination of what kind of partner or customer they will be.

Those who can’t take the time to be courteous, who are demanding, or can’t take the time to communicate as though they made it out of the 6th grade, will have to wait until I help the others who realize the importance of approaching me with professionalism and courtesy. Food for thought…

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