February 11, 2012

Business E-mail Inbox Faux Pas

You wouldn’t believe what lands in my inbox. Particularity when you consider the e-mails are from folks who know I support and promote e-mail etiquette and proper technology use.

Maybe it is the full moon today that lead to the following examples that did not impress in my inbox today:

  • Please include a greeting… “Hi, Judith” or even a simple “Hello” before you ramble off your demands or questions would refreshing.
  • Please don’t just open any e-mail from me and hit reply with a set of unrelated comments to the old e-mail’s SUBJECT: field. Add me to your address book so that you can start a new e-mail with a subject reflecting your new list of issues/questions. And, do not include the entire old e-mail that has nothing to do with what you are now e-mailing about.
  • Saying “Thank You” or “Appreciate Your Help” after addressing an urgent concern or 4-5 questions in a row would be a nice touch.
  • Proper sentence structure and grammar go a long way to being taken seriously and understanding your intent or needs with one e-mail. How can you expect an e-mail be given the weight and seriousness you wish when typed in all lower case (or caps) and filled with typos?

Wow! And all that in my e-mail this morning. Guess I still have my work cut out for me…

What is the faux pas you see the most in your inbox?

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