February 11, 2012

Email Recieved in Error

What if you receive an email that you believe was not intended for you? Should you reply asking the Sender if then meant to Cc: you in the email? Does it make a difference if you were erroneously added to the Cc: field vs. the To: field?

In this fast paced crazy world we all make mistakes.  Clicking on an email address unintentionally and not catching that mistake does seem to happen on a pretty regular basis.  First, we all have to slow down.  Check the names you add when sending an email to multiple addresses and make sure those addresses are the ones you in fact want to get your communication.

Business success comes from paying attention to details.  For some reason we loose sight of that when it comes to our email activities.  If you receive an email by Cc: that doesn’t seem to apply to you, I would simply reply to the Sender and kindly ask what they would wish for you to do based on their email.   This will give them the opportunity to either clarify or let you know if in fact you were Cc:’d in error.

There is a difference if you are in the To: field.  When you are included in the To: field this indicates the Sender is requesting your direct comment or reply rather than just FYIing you as being listed in the Cc: field would indicate.   In the case of a possible mistake, again only reply to the Sender (do not “Reply to All”) so they can clarify your involvement or the fact they made a mistake.

Some More Info for You:

  1. Copying Email Addresses: Invasion of Privacy?
  2. Expectations of a Cc:
  3. Think Twice Before Replying to All
  4. Email From: Field Display
  5. Business Email Flamers

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