All too often I see business onliners type things in e-mail in a way that without a doubt reflects their frustration or aggravation without thought or consideration of the consequences.  They display a tone that I know they wouldn't use on the phone or in person.  It is so easy to just type out cryptic thoughts and sentences when we feel we are … [Read more...]

With three weeks to go, the Holidays are in full swing! With that comes the pressure and stress of all the Holiday issues that hit us every year. Entertaining details, gift buying, business and personal responsibilities colliding, Holiday cards and the list goes on. In my experience, many begin to type e-mails in an abrupt way when they get … [Read more...]