Do you need a response to a previous e-mail and want to do a follow-up but are unsure how to make a point that you really really need a response? First, if you are frustrated due to a lack of response consider whether picking up the phone and actually having a person-to-person discussion may be more productive than sending a follow-up that may … [Read more...]
Thank You E-mails Do Make a Difference
May 4, 2012 By Leave a Comment
Often I am asked whether you should send an e-mail reply that just has a simple "Thank You!." You could say that to be a waste of time or that you are creating an unnecessary e-mail being added to a recipients inbox. I have to wonder what type of society we live in where we have to ask if sending a Thank You e-mail is okay... If everyone were … [Read more...]
5 Tips to Get Responses to Your Business E-mails
April 26, 2012 By Leave a Comment
The topic of recipients not replying fast enough (or at all) when it comes to day to day business e-mail communications is something I get contacted about on a regular basis. Being we are all inundated with requests and with our inboxes overflowing with all kinds of messages that require our attention, what can you do to help your request be one … [Read more...]
How Important are E-mail Sign-Offs?
April 11, 2012 By Leave a Comment
Very! Those you communicate with will be looking at your e-mail in its entirety to determine your overall tone. For example, if you send a terse e-mail and sign-off with "Have a nice day!" then it is clear that you intended to be sarcastic and the recipient will learn a bit about the type of person you are. The point here is that without a doubt … [Read more...]
How To Suggest Business Email Etiquette?
March 30, 2012 By Leave a Comment
How do you politely inform colleagues or associates who do not practice proper Business Email Etiquette that they need to bone up on the subject? Surprisingly I get asked that question several times each week. Why does that surprise me? Because I would think that business owners would have given their employees direction or policies on the … [Read more...]
Business E-mail Forwarding Considerations
March 22, 2012 By Leave a Comment
Things to consider when it comes to forwarding e-mails to business accounts on business time: Refrain from forwarding non-business related e-mails on business time using your business e-mail address. Doing so reflects a lack of professionalism and consideration for your employer's resources and others time. Same applies to using your … [Read more...]
Are Your E-mail Reply Time Expectations Unreasonable?
March 9, 2012 By Leave a Comment
Do you expect those you e-mail to stop everything and respond -- like now? Are you one of those folks who after sending an e-mail, if a response is not received within an hour, you pickup the phone and ask "Didn't you get my e-mail?" If someone expects a quick reply to an e-mail, should it be stated in the e-mail? Stating you expect a … [Read more...]
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