When do you use Reply to All on a mass e-mail where numerous contacts are listed in the To: field? In most cases you don't use Reply to All -- you only reply to the Sender. For business e-mails, unless you know that your reply is necessary for everyone in the To: field to see, you need to think twice. Doing so will reflect that you understand … [Read more...]
Every Business E-mail is Marketing!
September 23, 2011 By Leave a Comment
Every e-mail you send is a marketing message that reflects on you and your business. Many underestimate the power that our e-mails have to create new opportunities, build relationships and form new partnerships. E-mail newsletters in particular are something many do not take advantage of (myself included -- it's a time thing) to accomplish … [Read more...]
Business Onliners: You MUST Be Open to Learning
September 16, 2011 By Leave a Comment
On a daily basis I am faced with communicating with business onliners who disregard the importance of Business E-mail Etiquette. Even clients who have been with me for over a decade, who know I have numerous sites and books on the topic, still reflect no effort to communicate in a tech savvy manner. Today, when discussing with a potential … [Read more...]
E-mail Etiquette and Shared Workstations
September 9, 2011 By 2 Comments
A site visitor was curious and pondered: At work stations where staff share PCs, what is the proper response should one staff member find the open work-related email of another staff member, which has not yet been closed? (At my job the second person knowingly typed a message in the others email, sending from him to him, and acknowledging in … [Read more...]
No Shift Key Questions & Doubts
August 26, 2011 By Leave a Comment
Typing in all lower case in your business communications looks amateurish and reflects a possible lack of education and professionalism. This topic was previously debated on an earlier post about typing in all lower case. Some are of the opinion it is O.K. and that to look "with it" we should mimic the same rather than expect proper written … [Read more...]
Are Your Business Mailings Guilty of This?
August 19, 2011 By Leave a Comment
I tripped on an older article today that covered the issues I've thought about quite a bit lately when it comes to all the messages I willingly sign up for that land in my inbox. It's comforting to know I am not alone about some of the things that drive me crazy about business mailings. I'm not as mad as hell as the author of this article … [Read more...]
Should You Send a Virus Apology to Customers?
August 12, 2011 By Leave a Comment
Should you apologize if your business computers/network get an e-mail virus (zombie computers) that start sending out e-mails to all your clients? First, you want to figure out how that was allowed to happen in the first place so it does not happen again. Lack of IT staff or knowledge, employee training, software, updates? Find out the … [Read more...]
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