A site visitor writes: I would like to know the etiquette on thank you notes when it comes to business, I once read that sending a thank you via-e-mail is not appropriate, is this true? Good question and one I bet others have wondered about too! I am of the opinion that the effort you put into something shows your level of sincerity and in the … [Read more...]
Rude or Uniformed?
February 18, 2009 By 4 Comments
A Site Visitor Writes: I forwarded a certain photograph to a group of people I work with inside and outside my firm. One of the people on the e-mail list sent back to the whole list (whom she did not know) that the photo was a fake. She looked it up onwww.snopes.com. She also stated that "she always checked on the accuracy of things before she … [Read more...]
Arrogant Autoresponders
February 5, 2009 By Leave a Comment
A site visitor was curious and pondered... I was the recipient of yet another "email" faux pas, the automatic reply, one that has not been carefully checked before the "enter" key was struck, to whit: I sent an email requesting information for an article. I received, in part, the following automated reply: " ... it might take some time before … [Read more...]
When is a Joke Not a Joke?
January 26, 2009 By Leave a Comment
A site visitor writes: I hit "reply" to an email in which I should have "forwarded" to another individual. The reply wasn't negative in connotation but it did refer to the sender in a joking manner (to me, anyway) as a "damn Yankee". I realized immediately that I did not hit "forward" as intended but "reply". How do I apologize to this person? … [Read more...]
Using Quotation Marks for Emphasis?
January 20, 2009 By Leave a Comment
A site visitor writes: Is it acceptable to emphasize a point in an email with quotes? For example: The people on the Board are "elected" not appointed. Anything you can do to ensure your intent and the meaning of your comments come through as intended is O.K. But quotation marks may not be the way to go for emphasis. I don't think the … [Read more...]
Assuming Gender in E-mail
January 14, 2009 By 3 Comments
Well, you know what happens when you assume? I always recommend you do not assume anything when it comes to an e-mail. Assuming never leads to anything positive. If you are unsure; ask. In the global environment in which we all are now playing, to assume if someone is male or female can cause you to not make a very good impression. A … [Read more...]
Cultural Business Email Etiquette?
November 18, 2008 By Leave a Comment
A site visitor was curios and pondered: I belong to a global organization. Is there a source that gives cultural guidelines for sending e-mails to team members (or customers) of different elasticities and nationalities? Or, in our global electronic age, does the culture element matter? I often wonder how a recipient would react to a different … [Read more...]
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