Resolutions abound at this time of year. But none are as important as those that can enhance your business success, right? The last year brought social media home for good -- which means even more written electronic communications. With more communications, comes more exposure and opportunity to form a professional impression. It's called … [Read more...]
Business E-mails: Merry Christmas… or not?
November 18, 2011 By 2 Comments
December 25th became an official Federal holiday in 1870 when it was signed into law by President Ulysses S. Grant. Americans have been officially "Merry Christmasing" for 140 years. A Rasmussen poll taken last year on December 7th (Americans Like ‘Merry Christmas’ More But Say It Less) starts out by stating: "Very few Americans are … [Read more...]
Business E-mail Follow Up Concern…
October 14, 2011 By Leave a Comment
A site visitor was curious and pondered... We are in negotiations with a major retail chain. I e-mailed our contact on Tuesday - after waiting two weeks for her vacation. This person promised to get back to us and review the documents. This is a big deal for our company and there has not been a response at all. Should I be worried? She's probably … [Read more...]
E-mail Etiquette and Shared Workstations
September 9, 2011 By 2 Comments
A site visitor was curious and pondered: At work stations where staff share PCs, what is the proper response should one staff member find the open work-related email of another staff member, which has not yet been closed? (At my job the second person knowingly typed a message in the others email, sending from him to him, and acknowledging in … [Read more...]
Should You Send a Virus Apology to Customers?
August 12, 2011 By Leave a Comment
Should you apologize if your business computers/network get an e-mail virus (zombie computers) that start sending out e-mails to all your clients? First, you want to figure out how that was allowed to happen in the first place so it does not happen again. Lack of IT staff or knowledge, employee training, software, updates? Find out the … [Read more...]
Eco-Sigs: Signature Files Going Green?
August 5, 2011 By Leave a Comment
E-mails arrive daily inquiring about the correctness of adding pro-environment statements in signature files. Or as one e-mailer put it, "I don't appreciate preachy greenies telling me what to do." Many e-mailers wondering if it is proper to add such comments or possibly bad e-mail etiquette asking how I feel about company-wide signature … [Read more...]
How Fast Should You Respond to Business E-mails?
July 29, 2011 By Leave a Comment
A site visitor was curious and pondered: What is the standard turn around time to send a business email response? Short Answer: As fast as you can! Long Answer: I recommend at least within 24 hours if at all possible. If you cannot respond quickly, just send a note saying you will respond when you can do so in detail. Those considering doing … [Read more...]
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