With all the spam taking over out inboxes, legit businesses are increasingly including (as they should) opt-in and double opt-in systems to ensure that those who request their newsletters or updates actually are the person behind the e-mail address. What surprises me is how many business owners I work with want to use e-mail marketing as part of … [Read more...]
Business E-mail Etiquette: Stop the Forwarding Form Letter
June 30, 2010 By Leave a Comment
A Business E-mail Etiquette site visitor writes.... (and this is all the e-mail contained) "I need a form letter I can e-mail coworkers and business contacts to end forwarded jokes, etc." It is hard to ask folks to refrain from doing something we don't like when we are not communicating with courtesy or setting an example ourselves. This reflects … [Read more...]
Business E-mail: Thank You, You’re Welcome
June 23, 2010 By 2 Comments
With business e-mail, do you thank a contact or associate for sending you a thank you e-mail? Do you e-mail back "you're welcome" when they e-mail back that you are welcome? Believe it or not I get several e-mails every week wondering how to address responding to "thank you e-mails." These inquiries are from nice folks just wondering what is the … [Read more...]
Business E-mail Time Management
June 16, 2010 By Leave a Comment
Responding promptly to your e-mails is simply the courteous thing to do and reflects your ability to run an efficient, reliable and service-oriented business. We are all busy and pressed for time making it necessary to prioritize how we spend our business day. There is no excuse, however, when it comes to your business e-mail to completely ignore … [Read more...]
Business E-mail Etiquette Means Picking Up the Phone!
April 28, 2010 By Leave a Comment
It's easy to whip off an e-mail in the heat of emotion. It's also "safe" to make assumptions and to easily type accusations that are simply not true when hiding behind these screens. Many times this happens when one side or the other misinterprets the other side's intent or tone. Sometimes, as in a recent case that I personally was involved in, … [Read more...]
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