E-mail makes it so much easier to boldly accuse or jump to incorrect conclusions. I receive several e-mails every day containing comments or claims that I know the very same folks would not say to my face or that stem from them making an assumption that is not based on anything I actually did or said. Being behind these screens makes it so much … [Read more...]
E for E-mail Etiquette and Efficiency
January 14, 2010 By 2 Comments
The fact is that integrating solid e-mail etiquette skills in your day to day business e-mail activities will help to make you a more efficient communicator. Those who you e-mail regularly will appreciate these efforts as you will help to make doing business with you easier and them more efficient as well. I thought about this today as I was … [Read more...]
Refusing E-mail Return Receipts (RR)
January 13, 2010 By 4 Comments
Return Receipt or RR, is an e-mail program functionality that let's the Sender of an e-mail know that an e-mail they have sent has been received and/or opened by the other side. Notice I didn't say read... There is no way to prove that the recipient read a single word. Opened does not mean read. When would you use an RR? RRs should be used … [Read more...]
Please Do Change the Subject in Your Business E-mails
January 6, 2010 By Leave a Comment
We all have had e-mail discussions that go back and forth -- sometimes for many e-mails. We all have also experienced those who will then, by simply hitting Reply, begin to discuss unrelated issues. Or you've been part of these conversations where, and it does happen, you get to the point where you realize that you have veered off the original … [Read more...]
“Attract More Bees with Honey” with E-mail Courtesies
December 9, 2009 By 8 Comments
This saying applies to e-mail as well. By putting in the extra effort and thought into being a pleasure to communicate with will get better results. For example, this past week I started most e-mails with "Hope you had a wonderful Thanksgiving with family and friends..." before I went into my request. Courtesy isn't only about holding doors … [Read more...]
Business Support Ticket Etiquette
November 4, 2009 By Leave a Comment
First, let's define the word support so we are all on the same page: SUPPORT: n. 1. something providing immaterial assistance to a person or cause or interest; 2. supporting structure that holds up or provides a foundation; 3. give moral or psychological support, aid, or courage to; When you go to lodge a Web site support ticket, you are in … [Read more...]
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