Should you apologize if your business computers/network get an e-mail virus (zombie computers) that start sending out e-mails to all your clients? First, you want to figure out how that was allowed to happen in the first place so it does not happen again. Lack of IT staff or knowledge, employee training, software, updates? Find out the … [Read more...]
Eco-Sigs: Signature Files Going Green?
August 5, 2011 By Leave a Comment
E-mails arrive daily inquiring about the correctness of adding pro-environment statements in signature files. Or as one e-mailer put it, "I don't appreciate preachy greenies telling me what to do." Many e-mailers wondering if it is proper to add such comments or possibly bad e-mail etiquette asking how I feel about company-wide signature … [Read more...]
How Fast Should You Respond to Business E-mails?
July 29, 2011 By Leave a Comment
A site visitor was curious and pondered: What is the standard turn around time to send a business email response? Short Answer: As fast as you can! Long Answer: I recommend at least within 24 hours if at all possible. If you cannot respond quickly, just send a note saying you will respond when you can do so in detail. Those considering doing … [Read more...]
Business E-mail Time Management
June 16, 2010 By Leave a Comment
Responding promptly to your e-mails is simply the courteous thing to do and reflects your ability to run an efficient, reliable and service-oriented business. We are all busy and pressed for time making it necessary to prioritize how we spend our business day. There is no excuse, however, when it comes to your business e-mail to completely … [Read more...]
Business E-mail Replies: Take Time to Cool Off
February 4, 2010 By 2 Comments
Misunderstandings abound in e-mail. Many times simply due to one side not taking the time to ensure that their message and intent is clear, while the other side reads into the e-mail things that may not be there. In my experience, when it comes to business, there will be those who assume they can whip off an e-mail in the midst of their … [Read more...]
Fired for Typing in All Caps? Where’s Your E-mail Policy!
September 3, 2009 By Leave a Comment
I have alerts set on "e-mail etiquette" so I can keep on top of what folks are discussing and what is important to them. This week a big story broke in New Zealand about a woman who was fired on the pretense that she yelled at customers and coworkers via e-mail by typing in all caps and bolding certain words in red. You can see all the story … [Read more...]
If You Wouldn’t Say It To Their Face…
April 21, 2009 By Leave a Comment
Amazing how bold some onliners are while safely hiding behind these screens! The lack of face-to-face contact makes them bolder than they normally would be allowing them to type in a manner in which they wouldn't dare speak. Ask a question they don't like -- they can safely ignore you. Point out an issue of concern and that too gets overlooked … [Read more...]
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