Responding promptly to your e-mails is simply the courteous thing to do and reflects your ability to run an efficient, reliable and service-oriented business. We are all busy and pressed for time making it necessary to prioritize how we spend our business day. There is no excuse, however, when it comes to your business e-mail to completely ignore … [Read more...]
Business E-mail Replies: Take Time to Cool Off
February 4, 2010 By 2 Comments
Misunderstandings abound in e-mail. Many times simply due to one side not taking the time to ensure that their message and intent is clear, while the other side reads into the e-mail things that may not be there. In my experience, when it comes to business, there will be those who assume they can whip off an e-mail in the midst of their frustration … [Read more...]
Fired for Typing in All Caps? Where’s Your E-mail Policy!
September 3, 2009 By Leave a Comment
I have alerts set on "e-mail etiquette" so I can keep on top of what folks are discussing and what is important to them. This week a big story broke in New Zealand about a woman who was fired on the pretense that she yelled at customers and coworkers via e-mail by typing in all caps and bolding certain words in red. You can see all the story mentions … [Read more...]
If You Wouldn’t Say It To Their Face…
April 21, 2009 By Leave a Comment
Amazing how bold some onliners are while safely hiding behind these screens! The lack of face-to-face contact makes them bolder than they normally would be allowing them to type in a manner in which they wouldn't dare speak. Ask a question they don't like -- they can safely ignore you. Point out an issue of concern and that too gets overlooked while … [Read more...]
How to Handle Errors in Mailings
February 24, 2009 By Leave a Comment
We are only human. I've yet to run into anyone who is perfect or has never made a mistake. On a weekly basis I receive a number of mailings where the link contained within is either "404 Not Found", does not take me to where the e-mail stated it would or contains oversights and errors. Usually, within a few hours a corrective follow-up is received. … [Read more...]
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