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	<title>Business Email Etiquette &#187; Customer Service Issues</title>
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		<title>Should You Send a Virus Apology to Customers?</title>
		<link>http://www.businessemailetiquette.com/63/virus-apology</link>
		<comments>http://www.businessemailetiquette.com/63/virus-apology#comments</comments>
		<pubDate>Fri, 12 Aug 2011 18:00:00 +0000</pubDate>
		<dc:creator>Judith</dc:creator>
				<category><![CDATA[Business E-mail Etiquette]]></category>
		<category><![CDATA[Customer Service Issues]]></category>
		<category><![CDATA[Essentials]]></category>
		<category><![CDATA[e-mail security]]></category>

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		<description><![CDATA[Should you apologize if your business computers/network get an e-mail virus (zombie computers)  that start sending out e-mails to all your clients? First, you want to figure out how that was allowed to happen in the first place so it does not happen again. Lack of IT staff or knowledge, employee training, software, updates?   Find [...]
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</ol>]]></description>
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