We are only human. I've yet to run into anyone who is perfect or has never made a mistake. On a weekly basis I receive a number of mailings where the link contained within is either "404 Not Found", does not take me to where the e-mail stated it would or contains oversights and errors. Usually, within a few hours a corrective follow-up is … [Read more...]
Business Thank You Notes
February 23, 2009 By Leave a Comment
A site visitor writes: I would like to know the etiquette on thank you notes when it comes to business, I once read that sending a thank you via-e-mail is not appropriate, is this true? Good question and one I bet others have wondered about too! I am of the opinion that the effort you put into something shows your level of sincerity and in the … [Read more...]
When is a Joke Not a Joke?
January 26, 2009 By Leave a Comment
A site visitor writes: I hit "reply" to an email in which I should have "forwarded" to another individual. The reply wasn't negative in connotation but it did refer to the sender in a joking manner (to me, anyway) as a "damn Yankee". I realized immediately that I did not hit "forward" as intended but "reply". How do I apologize to this person? … [Read more...]
Down-edit Instead of Top Posting
January 19, 2009 By 7 Comments
I was complimented twice last week about how I respond to e-mails. Both clients who mentioned this loved the fact that I responded point by point to their inquiries instead of just hitting reply and top posting. Top posting is when you type your response above the e-mail you are responding to instead of down-editing and replying to each … [Read more...]
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