A site visitor writes: I would like to know the etiquette on thank you notes when it comes to business, I once read that sending a thank you via-e-mail is not appropriate, is this true? Good question and one I bet others have wondered about too! I am of the opinion that the effort you put into something shows your level of sincerity and in the … [Read more...]
When is a Joke Not a Joke?
January 26, 2009 By Leave a Comment
A site visitor writes: I hit "reply" to an email in which I should have "forwarded" to another individual. The reply wasn't negative in connotation but it did refer to the sender in a joking manner (to me, anyway) as a "damn Yankee". I realized immediately that I did not hit "forward" as intended but "reply". How do I apologize to this person? … [Read more...]
Down-edit Instead of Top Posting
January 19, 2009 By 6 Comments
I was complimented twice last week about how I respond to e-mails. Both clients who mentioned this loved the fact that I responded point by point to their inquiries instead of just hitting reply and top posting. Top posting is when you type your response above the e-mail you are responding to instead of down-editing and replying to each specific … [Read more...]
An Attorney’s View of E-mail Etiquette
July 16, 2008 By 2 Comments
It is always a hoot when I trip on an article about my favorite subject only to delight in the fact that not only does the author "get it", they actually have a personality that shows in their writings that they are a regular person just like you and I. Not everyone online who writes about technology topics is a nerdy techie who only talks in techno-babble, … [Read more...]
How Fast Should You Respond?
July 2, 2008 By Leave a Comment
A site visitor was curious and pondered: What is the standard turn around time to send a business email response? I recommend at least within 24 hours if at all possible. If you cannot respond quickly, just send a note saying you are way busy and when you will respond in detail. Folks have high expectations about response time with e-mail (due to … [Read more...]
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