I received the e-mail below from a site visitor asking if I found it offensive. They were clearly upset and felt the following e-mail was unprofessional and downright rude. It is typed exactly as it was provided to me (names/details changed to protect the guilty/innocent): Hi, Jane: In the future, please give me time to do the updates … [Read more...]
E-mail Etiquette Survives the Test of Time…
September 22, 2010 By Leave a Comment
Many contact me about my books being a couple years old and when I plan on updating. I may consider doing so when there is something new to update -- but there really hasn't been -- for years. Being I've been supporting, encouraging, espousing, promoting and talking about E-mail Etiquette for 16 years now, I can honestly tell you I am typing … [Read more...]
Opt-in E-mail Best Practices
July 6, 2010 By Leave a Comment
With all the spam taking over out inboxes, legit businesses are increasingly including (as they should) opt-in and double opt-in systems to ensure that those who request their newsletters or updates actually are the person behind the e-mail address. What surprises me is how many business owners I work with want to use e-mail marketing as part of … [Read more...]
Business E-mail Etiquette: Stop the Forwarding Form Letter
June 30, 2010 By Leave a Comment
A Business E-mail Etiquette site visitor writes.... (and this is all the e-mail contained) "I need a form letter I can e-mail coworkers and business contacts to end forwarded jokes, etc." It is hard to ask folks to refrain from doing something we don't like when we are not communicating with courtesy or setting an example ourselves. This … [Read more...]
Business E-mail: Thank You, You’re Welcome
June 23, 2010 By 4 Comments
With business e-mail, do you thank a contact or associate for sending you a thank you e-mail? Do you e-mail back "you're welcome" when they e-mail back that you are welcome? Believe it or not I get several e-mails every week wondering how to address responding to "thank you e-mails." These inquiries are from nice folks just wondering what is … [Read more...]
Business E-mail Time Management
June 16, 2010 By Leave a Comment
Responding promptly to your e-mails is simply the courteous thing to do and reflects your ability to run an efficient, reliable and service-oriented business. We are all busy and pressed for time making it necessary to prioritize how we spend our business day. There is no excuse, however, when it comes to your business e-mail to completely … [Read more...]
Business E-mail Etiquette Means Picking Up the Phone!
April 28, 2010 By 2 Comments
It's easy to whip off an e-mail in the heat of emotion. It's also "safe" to make assumptions and to easily type accusations that are simply not true when hiding behind these screens. Many times this happens when one side or the other misinterprets the other side's intent or tone. Sometimes, as in a recent case that I personally was involved … [Read more...]
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