A site visitor was curious and pondered: You claim we should create our business e-mails the same as if they were on our business letterhead. After my closing (Sincerely,) am I supposed to include my actual handwritten signature like I do on off-line business letterhead, before my signature file? No, you are not supposed to include your actual … [Read more...]
Business E-mail Open Rates on the Decline?
July 8, 2011 By Leave a Comment
The main thrust of this site is to ensure that your Business E-mails are credible, intelligent and give the professional impression you need to be effective in your company's electronic communications. A recent study which tracked 3 Billion e-mails from 100 companies in nine different industries reflected that email open rates declined to an … [Read more...]
Business E-mail and Emphasis
January 28, 2011 By Leave a Comment
I receive on average 8-10 e-mail each week asking if bolding or changing font color to red is the same a yelling or screaming. Is it the same as using all caps? It can be. Most who ask me these questions are trying to interpret what the person who sent them an e-mail really meant. They aren't sure and don't want to assume. But they know. … [Read more...]
To eCard or Not to eCard
December 3, 2010 By 2 Comments
At this time of year, many businesses send Holiday cards thanking customers and associates alike for their business and wishing them the best for the season and the new year ahead. Inevitably the question is asked if e-cards are an O.K. as a replacement for the expensive paper greeting cards sent out each year in the snail mail. Let's make a … [Read more...]
Is This Business E-mail Offensive?
October 8, 2010 By 2 Comments
I received the e-mail below from a site visitor asking if I found it offensive. They were clearly upset and felt the following e-mail was unprofessional and downright rude. It is typed exactly as it was provided to me (names/details changed to protect the guilty/innocent): Hi, Jane: In the future, please give me time to do the updates … [Read more...]
Spend Time on Business E-mail to Save Time
August 12, 2010 By Leave a Comment
Not having enough time is becoming a business mantra. No one has time to do everything they claim they want or need, while using the "lack of time" excuse to not do things they know they should. If you think about it, it is just a matter of prioritizing and choosing what you feel you have time for -- or not. With your Business E-mail … [Read more...]
In Business E-mails Does Size Matter?
August 10, 2010 By 4 Comments
Does font size in business e-mail matter? What if you receive an e-mail where the font is much larger than normal? Or only certain words or phrases are larger? You've seen me type it before and I'll do it again -- if you wouldn't do it on business letterhead, don't do it in business e-mail! Any text larger than the rest of the e-mail … [Read more...]
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