Is there a place for emoticons ( ;-), :), :( ), in business e-mails? I've discussed this previously (Emoticons in Business E-mail) and since I received several e-mails on the issue this week, I thought I would revisit the topic. Sparingly and with great discretion is the answer I provide to that question. To which some will argue, as is the … [Read more...]
Business E-mail Etiquette and Percpetions
July 13, 2010 By 4 Comments
Having championed the topic of E-mail Etiquette for over 15 years, the one thing at the core of Business E-mail Etiquette is how you are perceived. per·cep·tion –noun the act or faculty of apprehending by means of the senses or of the mind; cognition; understanding. immediate or intuitive recognition or appreciation, as of moral, … [Read more...]
How Long Should Busines E-mails Be?
May 21, 2010 By Leave a Comment
As long as you can communicate clearly and succinctly. For most this is only a couple of paragraphs. Many times picking up the phone and discussing the issues at hand is much more efficient and effective than typing endless commentary that may not get to the heart of topic or actually create more questions than provide answers. It is a rare … [Read more...]
Business E-mail — First Contact; First Impression
March 30, 2010 By Leave a Comment
When making first contact with a potential new customer, partner, associate, employer, supplier or vendor, the impression you make may very well determine even if you get a response. Being the majority of us are having to deal with e-mail overload and the increasing dilemma of "not enough time in the day" syndrome, your first contact needs to be … [Read more...]
How to Check Your E-mail Spamminess
March 9, 2010 By Leave a Comment
Being I've posted about how your e-mail can be blocked if you do spammy things. Outside of following my recommendations, a bunch of folks have e-mailed me privately that they still are experiencing their e-mails being blocked. That means they are still sending spammy e-mails. Over the past year, I've experienced even my plain text, no graphics … [Read more...]
Business E-mail and Grammar
March 3, 2010 By Leave a Comment
E-mail is simply communicating with the written word. We are not born with these skills or education. Our writing skills are provided to us as we go through grade school for the basics, high school for more instruction and on to college. Take it from me -- this is a perpetual effort. I learn new things about how to write and use the English … [Read more...]
You Are Bold When You Bold E-mail
February 17, 2010 By Leave a Comment
No doubt about it if you bold text in e-mail you are being bold! Don't underestimate how bolding certain words or sentences can make an otherwise benign statement one with a major point. To make the extra effort to bold only certain terms or phrases certainly makes the point of making a point. Then, if you format that bolded word or sentence … [Read more...]
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