When do you use Reply to All on a mass e-mail where numerous contacts are listed in the To: field? In most cases you don't use Reply to All -- you only reply to the Sender. For business e-mails, unless you know that your reply is necessary for everyone in the To: field to see, you need to think twice. Doing so will reflect that you understand … [Read more...]
Are You an e-Tattler at Work?
November 5, 2010 By Leave a Comment
When is appropriate to use the Cc: (Courtesy Copy) option when e-mailing business associates? In this day of e-mail overload and lost productivity, one should only Cc: others when it is important that those included in the Cc: field be kept informed. Not just because you want them to know -- because it is truly important that they know. … [Read more...]
Cc: and BCc: Reply Expectations
March 11, 2010 By 2 Comments
I get asked about this all the time -- 4 times this week so far. What is expected of you when your name is either in the Cc: field or you are BCc:'d on an e-mail? Here are some considerations: Cc: notes you are being FYI'd. And only Cc: those who need to be in the know. You only need to respond if you have something to add or that is … [Read more...]
Don’t Brush Off Email Privacy
July 17, 2009 By 2 Comments
Do you show a blatant disregard for your contact's privacy? How would you feel if your business contacts decided to take your phone number and give it out to strangers? Strangers who you don't know! Strangers who may use your phone number to contact you about something you're not interested in or worse yet, who may sell your phone number to … [Read more...]
Never Spam Addresses in the To: Field
March 19, 2009 By Leave a Comment
Many think that by having all their contact's e-mail addresses displayed in the To: field (particularly folks who do not know each other) is no big deal. One of the top questions that I get asked about almost on a daily basis is if it is "O.K." to e-mail those addresses in the To: field about a new business or commercial enterprise. The answer … [Read more...]
Is BCc: Impolite and Sneaky?
January 5, 2009 By Leave a Comment
In a recent conversation with one of my clients, they mentioned that they felt the use of the BCc: field was not polite -- and sneaky. This client was clearly speaking about times when he was copied in the BCc: field of an e-mail that clearly was not a mass e-mail and of interest to only a few which left him wondering who else may have gotten … [Read more...]
Do You Cc: the Sender if You Forward Their E-mail?
December 3, 2008 By 2 Comments
What is the the proper E-mail Etiquette when forwarding business e-mails sent to you, to a third party? Do you Cc: the original Sender? Cc'ing the original sender when forwarding their e-mail doesn't negate asking for permission. You should ask the Sender first about forwarding their written words or comments to others. I can hear the … [Read more...]
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