December 25th became an official Federal holiday in 1870 when it was signed into law by President Ulysses S. Grant. Americans have been officially "Merry Christmasing" for 140 years. A Rasmussen poll taken last year on December 7th (Americans Like ‘Merry Christmas’ More But Say It Less) starts out by stating: "Very few Americans are … [Read more...]
Business E-mail Horrors
October 27, 2011 By Leave a Comment
Want to scare the daylights out of your customers and contacts this Halloween? Take your time responding to inquiries at your convenience. Attach multiple files that are humongous in size and send them without advance notice. Do not take the time to include an appropriate greeting and closing in every e-mail. Use multiple instances of … [Read more...]
More Questions on New Business E-mail Announcements
October 21, 2011 By Leave a Comment
This seems to be a topic folks continue to struggle with. Mostly because I am not making it easy for them by saying, "Go ahead -- mass mail (spam) away!". Here are some additional questions I receive by those who have read this post, New Business Announcement Protocol... "Can you e-mail someone you don't know whose e-mail address was … [Read more...]
Including Your Signature in Your Signature?
October 8, 2011 By 1 Comment
A site visitor was curious and pondered: You claim we should create our business e-mails the same as if they were on our business letterhead. After my closing (Sincerely,) am I supposed to include my actual handwritten signature like I do on off-line business letterhead, before my signature file? No, you are not supposed to include your actual … [Read more...]
Business Onliners: You MUST Be Open to Learning
September 16, 2011 By Leave a Comment
On a daily basis I am faced with communicating with business onliners who disregard the importance of Business E-mail Etiquette. Even clients who have been with me for over a decade, who know I have numerous sites and books on the topic, still reflect no effort to communicate in a tech savvy manner. Today, when discussing with a potential … [Read more...]
E-mail Etiquette and Shared Workstations
September 9, 2011 By 2 Comments
A site visitor was curious and pondered: At work stations where staff share PCs, what is the proper response should one staff member find the open work-related email of another staff member, which has not yet been closed? (At my job the second person knowingly typed a message in the others email, sending from him to him, and acknowledging in … [Read more...]
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