This week I've had more than a handful of folks e-mail me with dilemmas that had to do with interpreting what someone "meant" in a business e-mail they received. When the verbiage they were upset about was provided to me, in most cases I didn't have the same take or reaction. In regard to one particular e-mail, I had proportionally the opposite … [Read more...]
Business E-mail Etiquette and Percpetions
July 13, 2010 By 4 Comments
Having championed the topic of E-mail Etiquette for over 15 years, the one thing at the core of Business E-mail Etiquette is how you are perceived. per·cep·tion –noun the act or faculty of apprehending by means of the senses or of the mind; cognition; understanding. immediate or intuitive recognition or appreciation, as of moral, psychological, … [Read more...]
Business E-mail and Grammar
March 3, 2010 By Leave a Comment
E-mail is simply communicating with the written word. We are not born with these skills or education. Our writing skills are provided to us as we go through grade school for the basics, high school for more instruction and on to college. Take it from me -- this is a perpetual effort. I learn new things about how to write and use the English language … [Read more...]
Discretion is Critical in Business E-mail Communications
February 10, 2010 By 2 Comments
Discretion: Freedom to act or judge on one's own Knowing how to avoid embarrassment or distress Refined taste; tact The power of making free choices unconstrained by external agencies The trait of judging wisely and objectively O.K., so based on the above, one can easily surmise how much discretion comes into play when it comes to your … [Read more...]
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Professionals Do Not Forward E-mails Without Comment
Almost daily I receive a business e-mails that are forwarded without any comment from the Sender. Am I to take action? Do you have a question? Is your time more important than mine that you don't feel you need to take the time to type a nice greeting, a simple sentence or two in regard to why you are forwarding that information and what you would … [Read more...]