A site visitor was curious and pondered: At work stations where staff share PCs, what is the proper response should one staff member find the open work-related email of another staff member, which has not yet been closed? (At my job the second person knowingly typed a message in the others email, sending from him to him, and acknowledging in … [Read more...]
Business E-mail Etiquette Includes Reading?
July 15, 2011 By 2 Comments
Having a bunch of Web sites means every single day I get e-mails from folks who do not want to take their time to read the information I provide. In fact, part of E-mail Etiquette includes doing just that! Taking the time to read the information that is available 24/7 or provided to/for you on a Web site, eZine, in an e-mail or order … [Read more...]
In Business E-mail Tone is Everything!
May 20, 2011 By 1 Comment
First let's define tone: tone [tohn] noun, verb, toned, ton·ing. –noun any sound considered with reference to its quality, pitch, strength, source, etc.: shrill tones. quality or character of sound. vocal sound; the sound made by vibrating muscular bands in the larynx. a particular quality, way of sounding, modulation, or intonation … [Read more...]
Business E-mail is No Place Profanity
April 19, 2011 By Leave a Comment
Why is it some folks feel the need to use profanity simply to communicate a difference of opinion or point of view? Choosing to do so, I believe, speaks volumes about the sender's character, professionalism and, yes, education. When it comes to business e-mail, the words you choose and how you choose to use them can be directly correlated to … [Read more...]
It’s Not Flattering Being Chicken Little
September 29, 2010 By Leave a Comment
I talk about perceptions all the time when it comes to your use of technology. For business success in general on or off-line, how you are perceived when the #&$* hits the fan, gives those who do business with you a window into how you handle challenges and unexpected situations. Today I had the pleasure of helping someone who was having … [Read more...]
E-mail Etiquette Survives the Test of Time…
September 22, 2010 By Leave a Comment
Many contact me about my books being a couple years old and when I plan on updating. I may consider doing so when there is something new to update -- but there really hasn't been -- for years. Being I've been supporting, encouraging, espousing, promoting and talking about E-mail Etiquette for 16 years now, I can honestly tell you I am typing … [Read more...]
Business E-mail Tone: What They REALLY Meant Was…?
September 1, 2010 By Leave a Comment
This week I've had more than a handful of folks e-mail me with dilemmas that had to do with interpreting what someone "meant" in a business e-mail they received. When the verbiage they were upset about was provided to me, in most cases I didn't have the same take or reaction. In regard to one particular e-mail, I had proportionally the opposite … [Read more...]
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