May 22, 2012

Including Your Signature in Your Signature?

A site visitor was curious and pondered: You claim we should create our business e-mails the same as if they were on our business letterhead. After my closing (Sincerely,) am I supposed to include my actual handwritten signature like I do on off-line business letterhead, before my signature file? No, you are not supposed to include your actual … [Read more...]

Think Twice Before Replying to All

When do you use Reply to All on a mass e-mail where numerous contacts are listed in the To: field? In most cases you don't use Reply to All -- you only reply to the Sender. For business e-mails, unless you know that your reply is necessary for everyone in the To: field to see, you need to think twice.  Doing so will reflect that you understand … [Read more...]

Every Business E-mail is Marketing!

Every e-mail you send is a marketing message that reflects on you and your business.  Many underestimate the power that our e-mails have to create new opportunities, build relationships and form new partnerships. E-mail newsletters in particular are something many do not take advantage of (myself included -- it's a time thing) to accomplish … [Read more...]

Business Onliners: You MUST Be Open to Learning

On a daily basis I am faced with communicating with business onliners who disregard the importance of Business E-mail Etiquette.  Even clients who have been with me for over a decade, who know I have numerous sites and books on the topic, still reflect no effort to communicate in a tech savvy manner. Today, when discussing with a potential … [Read more...]

No Shift Key Questions & Doubts

Typing in all lower case in your business communications looks amateurish and reflects a possible lack of education and professionalism. This topic was previously debated on an earlier post about typing in all lower case. Some are of the opinion it is O.K. and that to look "with it" we should mimic the same rather than expect proper written … [Read more...]

Business E-mail Etiquette Includes Reading?

Having a bunch of Web sites means every single day I get e-mails from folks who do not want to take their time to read the information I provide. In fact, part of E-mail Etiquette includes doing just that! Taking the time to read the information that is available 24/7 or provided to/for you on a Web site, eZine, in an e-mail or order … [Read more...]

Avoid Spammy Business E-mail Subject: Lines

If you do spammy things -- spammy as identified by software that is installed to minimize spam, adware, spyware and viruses -- your e-mail risks getting blocked and returned.  The Subject: field is just one criteria that software and networks look at to rate an e-mail's spam potential.  Not being aware of your Subject: field "spamminess" can … [Read more...]