Your name is what identifies you; it's who you are. Capitalizing our names is one of the first things we are taught when we learn to write. Now with e-mail and all it's perceived informality, to many, capitalizing their name isn't important enough to hit that shift key. From configuring how your e-mail program displays your name, to … [Read more...]
E-mail Requires You Build Your Vocabulary
March 18, 2011 By Leave a Comment
Profanity is a sign of inadequate vocabulary or unsound judgment -- or both. Mark Twain once observed that "the difference between the right word and the almost-right word is the difference between lightning and a lightning bug." It is never appropriate to use profanity, especially among people you do not know well. Instead, build your vocabulary … [Read more...]
Return Receipt Abuse & Ineffectiveness
March 11, 2011 By Leave a Comment
Did you know that the RR or Return Receipt request feature in your e-mail program is basically ineffective? Being one can disregard the request for a return receipt as I do for every request I get, what's the point? I don't know about you but I do not particularly appreciate someone wanting to know when I opened their e-mail -- that is my … [Read more...]
Is This Business E-mail Offensive?
October 8, 2010 By 2 Comments
I received the e-mail below from a site visitor asking if I found it offensive. They were clearly upset and felt the following e-mail was unprofessional and downright rude. It is typed exactly as it was provided to me (names/details changed to protect the guilty/innocent): Hi, Jane: In the future, please give me time to do the updates … [Read more...]
It’s Not Flattering Being Chicken Little
September 29, 2010 By Leave a Comment
I talk about perceptions all the time when it comes to your use of technology. For business success in general on or off-line, how you are perceived when the #&$* hits the fan, gives those who do business with you a window into how you handle challenges and unexpected situations. Today I had the pleasure of helping someone who was having … [Read more...]
True Professionals Give and Take E-mail Corrections with Grace
September 9, 2010 By Leave a Comment
I have a bunch of Web sites and I do tons of writing that requires I read, reread, and read again. I can go back to things I have written some time later and find errors that I missed. Sometimes what happens is some kind soul ends up at my Web site, generally they have experienced the "Invisible Error Syndrome" too, and they take the time to … [Read more...]
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