When e-mailing a site owner through their site, or when sending an e-mail inquiry, one cannot be too careful when it comes to understanding how you will be perceived. The words you use, how you choose to use them and your underlying tone can make a huge difference in how the other side views your request -- or if they even respond. For example, … [Read more...]
E-mail Etiquette and Failing Businesses
July 15, 2009 By Leave a Comment
Many seem to believe that it is and that E-mail Etiquette is something they can choose to practice or not. Some even have a visceral reaction to E-mail Etiquette and make a concerned effort to ignore this information because they "will not be told what to do!" Those who believe e-mail etiquette it is a choice and something that can be … [Read more...]
E-mails Should Not be Manifestos
June 23, 2009 By Leave a Comment
Business e-mails are not the venue for rambling random thoughts, your latest tirade or manifesto about whatever your brain sparks at the moment -- save that for your Blog. Study after study proves out that long e-mails, especially those without paragraph breaks every several sentences and bullet points don't get read. They get scanned. I've … [Read more...]
E-mail: Men vs. Women
June 4, 2009 By 2 Comments
A while back I was on Fox News Live! discussing E-mail Etiquette. One of the questions I was asked to comment on was about the differences between men and women when it came to e-mail. One of the questions posed to me was in regard to "a new book was out" that stated that men were more cryptic while women preferred pleasantries in e-mail. … [Read more...]
Keep the Courtesy in Conversations
April 7, 2009 By Leave a Comment
Part and parcel of effective e-mail communications is the ability to communicate with clarity -- which includes ensuring that your tone is consistently relayed as the conversation is ongoing. What happens all too often is after the first e-mail request or communication, which includes the 5 Essentials of Every E-mail (not the 5 essentials of … [Read more...]
Asking Before Looking
March 23, 2009 By Leave a Comment
This mewl will be shared by those who have Web Sites they need to keep on top of. Even if you have only one Web Site you still must deal with the volume of e-mail generated by your site. This means weeding through them, responding to them, filing them and responding to additional responses the initial reply creates. If you are online for … [Read more...]
Spell Names Correctly
March 5, 2009 By 10 Comments
Several site visitors have written recently in regard to the incorrect spelling of their names by those who e-mail them. They are concerned that their names are being spelled wrong, (or they are being addressed by a version of their name they simply do not use) when their signature file or the From: field clearly shows the correct spelling of … [Read more...]
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