I receive on average 8-10 e-mail each week asking if bolding or changing font color to red is the same a yelling or screaming. Is it the same as using all caps? It can be. Most who ask me these questions are trying to interpret what the person who sent them an e-mail really meant. They aren't sure and don't want to assume. But they know. … [Read more...]
Business E-mail Bullies
October 14, 2009 By 2 Comments
A site visitor writes: Could you please evaluate this message. The person that sends this states it means nothing to have the ???, !!! and cap letters, but he continues to do it. John: Please send the updated spreadsheet for this project???????? Send this document - NOW!!!!!!!!!!!!!! The first sentence doesn't even warrant one question … [Read more...]
Do You Get E-mails that are Shooting Blanks?
August 26, 2009 By Leave a Comment
A site visitor writes: "What does it mean when someone replies to your email with a blank message (i.e., empty message box; no message text, not even your original message)?" Hmmm... could be several reasons. If the e-mail is from someone you know, they could be using formatting that you are unable to read. Having your e-mail program set to … [Read more...]
Address Blocks in E-mail?
June 9, 2009 By Leave a Comment
A site visitor writes:What is the proper etiquette for an address block in an e-mail? My boss is rather electronically illiterate and would like all letters sent by e-mail to have a formal address block at the top. My coworkers and I feel this wastes space and looks strange.I actually get asked this quite often! Apparently a good portion of bosses … [Read more...]
For Business E-mail, Choose Words not Formatting
June 24, 2008 By 1 Comment
I received an e-mail today stating I am nit picky and that typing in caps or using formatting just isn't a "big deal." I do not state anywhere that doing so is a big deal. What I explain is that it is the source of many a misunderstanding because senders are not making sure their meaning or intent is how they want to be perceived. Many type in … [Read more...]
Even Asked For E-mail is Junk
May 7, 2008 By Leave a Comment
This past Monday, I typed again about how formatting can cause your e-mails to not make it to the other side. Today, I just read some stats from a study about just that. Here are some of the highlights: The top three most frequently triggered “red flags” were emails containing images with little to no text, a “from” name that isn’t … [Read more...]
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