This saying applies to e-mail as well. By putting in the extra effort and thought into being a pleasure to communicate with will get better results. For example, this past week I started most e-mails with "Hope you had a wonderful Thanksgiving with family and friends..." before I went into my request. Courtesy isn't only about holding doors open, … [Read more...]
Business Email Etiquette
"The brighter you are, the more you have to learn..."
Business E-mail Etiquette Books
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