May 22, 2012

When Email Apologies are Moot

Funny how some folks apologize while they are doing the very thing they are apologizing for.   Is an email apology sincere if you are doing something you know could be a problem to start with but you're doing it anyway -- with your apologies? Not in my book. To me that just smacks of "I'm going to do it anyway regardless because that's what I … [Read more...]

Understanding Undeliverable Emails

Part of proper Business Email Etiquette is to understand the technology you are using and to try and make the effort to get the answers you seek before you rely on someone else to do so for you. An issue I get asked about quite often is in regard to undeliverable or returned emails that they receive. 9 out of 10 times when an email is returned … [Read more...]

E-mail Marketing Etiquette

I get tons of questions about proper use of e-mail when it comes to business marketing.  Some questions are basic etiquette and proper practices, while others many times delve into the arena of online marketing.   What to do, what works, what doesn't. Unfortunately, there is no one answer to these questions for every business.  Each business … [Read more...]

E-mail & Networking

Today I was reminded how powerful e-mail can be in your networking activities and opportunities. Over the weekend, I had five folks I had worked with in the past (some the distant past) who e-mailed me to check in and talk business. What was a pleasant surprise, besides hearing from these past associates, was how well they used e-mail to get … [Read more...]

Business E-mail Courtesy and Politeness

Much of what I type and write about in regard to E-mail Etiquette really boils down to being polite and reflecting courtesy for others. The formal definition of etiquette is "rules governing socially acceptable behavior." As you know, showing courtesy and politeness which reflects a level of professionalism in the competitive business world, … [Read more...]