Funny how some folks apologize while they are doing the very thing they are apologizing for. Is an email apology sincere if you are doing something you know could be a problem to start with but you're doing it anyway -- with your apologies? Not in my book. To me that just smacks of "I'm going to do it anyway regardless because that's what I … [Read more...]
Understanding Undeliverable Emails
October 13, 2008 By Leave a Comment
Part of proper Business Email Etiquette is to understand the technology you are using and to try and make the effort to get the answers you seek before you rely on someone else to do so for you. An issue I get asked about quite often is in regard to undeliverable or returned emails that they receive. 9 out of 10 times when an email is returned … [Read more...]
E-mail Marketing Etiquette
October 2, 2008 By 1 Comment
I get tons of questions about proper use of e-mail when it comes to business marketing. Some questions are basic etiquette and proper practices, while others many times delve into the arena of online marketing. What to do, what works, what doesn't. Unfortunately, there is no one answer to these questions for every business. Each business … [Read more...]
E-mail & Networking
April 28, 2008 By Leave a Comment
Today I was reminded how powerful e-mail can be in your networking activities and opportunities. Over the weekend, I had five folks I had worked with in the past (some the distant past) who e-mailed me to check in and talk business. What was a pleasant surprise, besides hearing from these past associates, was how well they used e-mail to get … [Read more...]
Business E-mail Courtesy and Politeness
April 22, 2008 By Leave a Comment
Much of what I type and write about in regard to E-mail Etiquette really boils down to being polite and reflecting courtesy for others. The formal definition of etiquette is "rules governing socially acceptable behavior." As you know, showing courtesy and politeness which reflects a level of professionalism in the competitive business world, … [Read more...]
What About Forwarding Jokes?
April 21, 2008 By Leave a Comment
There are exceptions to every rule however, this would be one of the rules I suggest you not break. Refrain from forwarding jokes or non-business related e-mails on company time while using your business e-mail address and resources. It is important to show understanding and respect for business associate and contact's time by not forwarding … [Read more...]
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