If you needed to send an e-mail to your coworkers with a very important message, would it then be O.K. to cap and bold the sentence that was of the utmost importance? Ask yourself this... Would you cap and bold if the e-mail were on an official interoffice memo? If not, then don't do it in e-mail. Do you really thing that unless you cap and … [Read more...]
Do You Get E-mails that are Shooting Blanks?
August 26, 2009 By Leave a Comment
A site visitor writes: "What does it mean when someone replies to your email with a blank message (i.e., empty message box; no message text, not even your original message)?" Hmmm... could be several reasons. If the e-mail is from someone you know, they could be using formatting that you are unable to read. Having your e-mail program set to … [Read more...]
Are You Spammy?
May 20, 2009 By Leave a Comment
Many times e-mails do not get through to their intended party because they are spammy. Meaning that there are elements in the e-mail that are spam-like and typical of what spammers do when sending their unasked for junk. Many onliners and businesses alike when sending out e-mails or in-house created newsletters, neglect to take into … [Read more...]
How should I perceive large font use?
April 29, 2009 By Leave a Comment
A site visitor inquires: Does the font size matter in an e-mail? What I mean is if your font is large does it also mean that the person is yelling or screaming at you? I have a coworker who does this and am not sure how to take it... How is the larger font is used? Is it the entire e-mail or just certain words/terms? Unless the sender or … [Read more...]
Emotional Formatting and Discretion in Business E-mails
January 6, 2009 By 6 Comments
Every day I get asked my advice through this site and others about what to do about a given business e-mail conflict, misunderstanding or situation. In these cases, I am always given one side of the story. We all know there are always two. In most cases the crux of concern is the use of emotional formatting (bold, red text, all caps, … [Read more...]
Adding Emphasis Without Shouting
November 25, 2008 By 11 Comments
In my view, there is no place for typing in all caps or using formatting to reflect emphasis in business emails. There is always an alternative in your choice of verbiage that can get your point across with the intended importance. Using all caps is perceived by many as yelling or shouting and certainly is not a professional way to … [Read more...]
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