A site visitor was curious and pondered... We are in negotiations with a major retail chain. I e-mailed our contact on Tuesday - after waiting two weeks for her vacation. This person promised to get back to us and review the documents. This is a big deal for our company and there has not been a response at all. Should I be worried? She's probably … [Read more...]
How Fast Should You Respond to Business E-mails?
July 29, 2011 By Leave a Comment
A site visitor was curious and pondered: What is the standard turn around time to send a business email response? Short Answer: As fast as you can! Long Answer: I recommend at least within 24 hours if at all possible. If you cannot respond quickly, just send a note saying you will respond when you can do so in detail. Those considering doing … [Read more...]
Are Your Business E-mails Being Ignored?
November 24, 2009 By 3 Comments
O.K., first let's look at the formal definition of "ignore:" ig·nore (ĭg-nôr', -nōr') tr.v. ig·nored, ig·nor·ing, ig·nores To refuse to pay attention to; disregard. Assuming your e-mail are typed properly and include business e-mail best practices, with the above in mind, if someone doesn't respond to your e-mail, yes, you … [Read more...]
Business E-mail Receipt Fibs
September 22, 2009 By Leave a Comment
Funny how I every so often I get an e-mail asking my advice about the acceptability of fibbing about the receipt of an e-mail. Got one of those today. This individual felt it was O.K. to act as though they hadn't received an e-mail thereby giving them an excuse to not respond. Can't respond to what you haven't received, right? Wrong! Unless … [Read more...]
E-mail Etiquette Requires Your Reply
August 13, 2009 By 2 Comments
A site visitor writes: My brother-in-law, who I also work with, never acknowledges messages that I send to him unless I ask him a direct question...and, even then, he sometimes fails to respond...so I have no way of knowing when, or if, he's received my message...or what he thinks about it. There are times where I need his business direction and … [Read more...]
Lightening Fast E-mail Reply Expectations
June 16, 2009 By 2 Comments
Many believe that e-mail is instantaneous. Depending on the current network status many times e-mail is pretty darned quick. But there will be times, due to network traffic or geographic issues that will cause e-mail to take several hours or more to get to the other side. Regardless of how speedy that e-mail is received by those you send to, … [Read more...]
What Are Your E-mail Reply Expectations?
July 9, 2008 By Leave a Comment
Do you expect those you e-mail to stop everything and respond -- like now? Are you one of those folks who after sending an e-mail, if a response is not received within an hour, you pickup the phone and ask "Didn't you get my e-mail?" If someone expects a quick reply to an e-mail, should it be stated in the e-mail? Stating you expect a … [Read more...]
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