A site visitor was curious and pondered... We are in negotiations with a major retail chain. I e-mailed our contact on Tuesday - after waiting two weeks for her vacation. This person promised to get back to us and review the documents. This is a big deal for our company and there has not been a response at all. Should I be worried? She's probably … [Read more...]
How Fast Should You Respond to Business E-mails?
July 29, 2011 By Leave a Comment
A site visitor was curious and pondered: What is the standard turn around time to send a business email response? Short Answer: As fast as you can! Long Answer: I recommend at least within 24 hours if at all possible. If you cannot respond quickly, just send a note saying you will respond when you can do so in detail. Those considering doing … [Read more...]
Are Your Business E-mails Being Ignored?
November 24, 2009 By 3 Comments
O.K., first let's look at the formal definition of "ignore:" ig·nore (ĭg-nôr', -nōr') tr.v. ig·nored, ig·nor·ing, ig·nores To refuse to pay attention to; disregard. Assuming your e-mail are typed properly and include business e-mail best practices, with the above in mind, if someone doesn't respond to your e-mail, yes, you … [Read more...]
Business E-mail Receipt Fibs
September 22, 2009 By Leave a Comment
Funny how I every so often I get an e-mail asking my advice about the acceptability of fibbing about the receipt of an e-mail. Got one of those today. This individual felt it was O.K. to act as though they hadn't received an e-mail thereby giving them an excuse to not respond. Can't respond to what you haven't received, right? Wrong! Unless … [Read more...]
E-mail Etiquette Requires Your Reply
August 13, 2009 By 2 Comments
A site visitor writes: My brother-in-law, who I also work with, never acknowledges messages that I send to him unless I ask him a direct question...and, even then, he sometimes fails to respond...so I have no way of knowing when, or if, he's received my message...or what he thinks about it. There are times where I need his business direction and … [Read more...]
Lightening Fast E-mail Reply Expectations
June 16, 2009 By 2 Comments
Many believe that e-mail is instantaneous. Depending on the current network status many times e-mail is pretty darned quick. But there will be times, due to network traffic or geographic issues that will cause e-mail to take several hours or more to get to the other side. Regardless of how speedy that e-mail is received by those you send to, … [Read more...]
Asking Before Looking
March 23, 2009 By Leave a Comment
This mewl will be shared by those who have Web Sites they need to keep on top of. Even if you have only one Web Site you still must deal with the volume of e-mail generated by your site. This means weeding through them, responding to them, filing them and responding to additional responses the initial reply creates. If you are online for … [Read more...]
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