There are two types of unasked for requests. From those you know and those you do not know. For those you know you can respond you are not available at the moment and that you'll get back to the initiator. If you are IMing other associates during business hours, it is best to always start with "Is this a good time?" The second category of those … [Read more...]
Business IM Availability Expectations
July 29, 2008 By Leave a Comment
Many expect that if they "see" you are online, that you have time to chat. During business hours to want to chat about the latest project, customer issue or concern can make sense if the parties involved are not in the same location. That said, IMing for business should be used sparingly, with discretion and respect for the party on the other side. … [Read more...]
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