Many of the concepts that apply to email apply to text messaging regardless of platform (Desktop, Laptop, PDA, Blackberry, iPhone, Pocket PC) and visa-versa. The key is courtesy and clarity in your communications. You need to use Instant Messaging (IM) or Text Messaging properly with consideration for the person on the other side. First and foremost, … [Read more...]
How to Handle Unasked for IM Requests
December 11, 2008 By Leave a Comment
There are two types of unasked for requests. From those you know and those you do not know. For those you know you can respond you are not available at the moment and that you'll get back to the initiator. If you are IMing other associates during business hours, it is best to always start with "Is this a good time?" The second category of those … [Read more...]
Business IM Availability Expectations
July 29, 2008 By Leave a Comment
Many expect that if they "see" you are online, that you have time to chat. During business hours to want to chat about the latest project, customer issue or concern can make sense if the parties involved are not in the same location. That said, IMing for business should be used sparingly, with discretion and respect for the party on the other side. … [Read more...]
Are You a “Crackberry” Addict?
June 30, 2008 By 2 Comments
It seems with each day I am increasingly getting more e-mails from "Crackberry" addicts. E-mails pour in all day from those I work with noting that little blurb: "Sent using BlackBerry". I don't have a Blackberry so maybe that is why I don't "get it." It's probably because I am in front of this computer at least 10 hours every day that the last … [Read more...]
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