First, let's define the word support so we are all on the same page: SUPPORT: n. 1. something providing immaterial assistance to a person or cause or interest; 2. supporting structure that holds up or provides a foundation; 3. give moral or psychological support, aid, or courage to; When you go to lodge a Web site support ticket, you are in most … [Read more...]
Business E-mail Tone is Critical!
October 22, 2009 By Leave a Comment
Today, I'll start with a quote to make an important point that all too many do not consider: Remember that the tone of your voice often conveys more accurately what is in your mind than do your words. ~ Napoleon Hill There isn't much Mr. Hill said that I don't agree with. A very wise man was he! When it comes to your e-mails you don't have the … [Read more...]
Warning Will Robinson! E-mail Requsting Phone Call
July 22, 2009 By Leave a Comment
Just when you think you've seen it all! On Monday I had a individual send me the following e-mail: "Please call me immediately. I have some questions about working with you." Then, this person's signature file followed with all their contact information. No "Hello" or "Hi", no thank you in advance or additional information about what the questions … [Read more...]
You Know What Happens When You Assume!
June 24, 2009 By 2 Comments
I see it every day... assumptions flying all over the place! When it comes to your business e-mail communications you can not, should not, must not assume. Just one wrong assumption can cost you business, opportunity, a potential client or, and I've seen this happen, business relationships compromised due to misunderstandings, lack of confidence … [Read more...]
Rude or Uniformed?
February 18, 2009 By 4 Comments
A Site Visitor Writes: I forwarded a certain photograph to a group of people I work with inside and outside my firm. One of the people on the e-mail list sent back to the whole list (whom she did not know) that the photo was a fake. She looked it up onwww.snopes.com. She also stated that "she always checked on the accuracy of things before she forwarded." … [Read more...]
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