Misunderstandings abound in e-mail. Many times simply due to one side not taking the time to ensure that their message and intent is clear, while the other side reads into the e-mail things that may not be there. In my experience, when it comes to business, there will be those who assume they can whip off an e-mail in the midst of their frustration … [Read more...]
Don’t Jump to Conclusions in Your Business E-mail
January 21, 2010 By Leave a Comment
E-mail makes it so much easier to boldly accuse or jump to incorrect conclusions. I receive several e-mails every day containing comments or claims that I know the very same folks would not say to my face or that stem from them making an assumption that is not based on anything I actually did or said. Being behind these screens makes it so much … [Read more...]
Business E-mail Bullies
October 14, 2009 By 2 Comments
A site visitor writes: Could you please evaluate this message. The person that sends this states it means nothing to have the ???, !!! and cap letters, but he continues to do it. John: Please send the updated spreadsheet for this project???????? Send this document - NOW!!!!!!!!!!!!!! The first sentence doesn't even warrant one question mark … [Read more...]
Warning Will Robinson! E-mail Requsting Phone Call
July 22, 2009 By Leave a Comment
Just when you think you've seen it all! On Monday I had a individual send me the following e-mail: "Please call me immediately. I have some questions about working with you." Then, this person's signature file followed with all their contact information. No "Hello" or "Hi", no thank you in advance or additional information about what the questions … [Read more...]
If You Wouldn’t Say It To Their Face…
April 21, 2009 By Leave a Comment
Amazing how bold some onliners are while safely hiding behind these screens! The lack of face-to-face contact makes them bolder than they normally would be allowing them to type in a manner in which they wouldn't dare speak. Ask a question they don't like -- they can safely ignore you. Point out an issue of concern and that too gets overlooked while … [Read more...]
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