First let's define tone: tone [tohn] noun, verb, toned, ton·ing. –noun any sound considered with reference to its quality, pitch, strength, source, etc.: shrill tones. quality or character of sound. vocal sound; the sound made by vibrating muscular bands in the larynx. a particular quality, way of sounding, modulation, or intonation … [Read more...]
Business E-mail Can Build (or Destroy) Business Relationships
May 2, 2011 By 2 Comments
All the Business E-mail Etiquette issues I discuss here revolve around using this wonderful tool for your business success. Usually the issues I type about are spurred on by site visitor e-mails and comments asking for my advice on their dilemmas. And, I am always happy to oblige knowing that there are others "out there" who have the same … [Read more...]
No Nothing E-mails
November 19, 2010 By Leave a Comment
An e-mail from one of my less amiable clients spurred me to share this situation with you as a perfect example of how e-mail is a relationship building tool. A tool that can be misused and underestimated in its power of how you will be perceived. Based on all the little efforts you choose to make -- or not. This particular client has always … [Read more...]
Business E-mail Replies: Take Time to Cool Off
February 4, 2010 By 2 Comments
Misunderstandings abound in e-mail. Many times simply due to one side not taking the time to ensure that their message and intent is clear, while the other side reads into the e-mail things that may not be there. In my experience, when it comes to business, there will be those who assume they can whip off an e-mail in the midst of their … [Read more...]
Don’t Jump to Conclusions in Your Business E-mail
January 21, 2010 By Leave a Comment
E-mail makes it so much easier to boldly accuse or jump to incorrect conclusions. I receive several e-mails every day containing comments or claims that I know the very same folks would not say to my face or that stem from them making an assumption that is not based on anything I actually did or said. Being behind these screens makes it so much … [Read more...]
Business E-mail Bullies
October 14, 2009 By 2 Comments
A site visitor writes: Could you please evaluate this message. The person that sends this states it means nothing to have the ???, !!! and cap letters, but he continues to do it. John: Please send the updated spreadsheet for this project???????? Send this document - NOW!!!!!!!!!!!!!! The first sentence doesn't even warrant one question … [Read more...]
Warning Will Robinson! E-mail Requesting Phone Call
July 22, 2009 By Leave a Comment
Just when you think you've seen it all! On Monday I had a individual send me the following e-mail: "Please call me immediately. I have some questions about working with you." Then, this person's signature file followed with all their contact information. No "Hello" or "Hi", no thank you in advance or additional information about what the … [Read more...]
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