Amazing how bold some onliners are while safely hiding behind these screens! The lack of face-to-face contact makes them bolder than they normally would be allowing them to type in a manner in which they wouldn't dare speak. Ask a question they don't like -- they can safely ignore you. Point out an issue of concern and that too gets overlooked … [Read more...]
Keep the Courtesy in Conversations
April 7, 2009 By Leave a Comment
Part and parcel of effective e-mail communications is the ability to communicate with clarity -- which includes ensuring that your tone is consistently relayed as the conversation is ongoing. What happens all too often is after the first e-mail request or communication, which includes the 5 Essentials of Every E-mail (not the 5 essentials of … [Read more...]
Professionals E-mail Like Professionals — Always!
December 29, 2008 By Leave a Comment
Many onliners are on Holiday away from their computers, while others are just getting caught up with the e-mails that arrived in their absence. More than ever, blunt, terse, stressed out e-mails with demanding requests fill our inboxes. "Where are you?" "Why are you not responding?" "Due to the Holiday why won't you consider working on … [Read more...]
Are You the Bee or the Honey?
December 9, 2008 By 4 Comments
Do your e-mails sting, or are they kind, polite and encourage a positive impression of your business? That may sound like a silly question, but I can tell you from experience that I get more e-mails that sting than don't. In our rush-rush-rush culture, all too often business e-mailers cut corners in lieu of saving time. They type out curt, … [Read more...]
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