Web Site Etiquette
August 15, 2007 by Judith
Filed under Business E-mail Etiquette
Yes, there are Etiquette considerations when it comes to Web sites. From what site owners should consider from a courtesy and design point of view to what site visitors need to consider before they click the contact link and start typing cryptic comments or requests.
Web site owners need to be aware of the basics that cover their site visitor’s experience. If you’ve been Webmastering for any length of time your side of this etiquette topic won’t surprise you. Or, maybe you will learn a thing or two? 
Then, for you site visitors, you too need to be aware of what you need to consider and take the time to do before you starting filling out a contact form willy-nilly. The time you take to be aware of and practice the issues involved in Web Site Etiquette will increase your chances of a favorable response while leaving a pleasant impression.
Amongst other issues, E-mail Etiquette does apply to those on both sides of a Web site’s screen. For your reading pleasure: Web Site Etiquette Tips. Enjoy!
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3. Paste the HTML code into your webpage
Some More Info for You:
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Not sure if this is the place I should be writing too. I lost my website due to a domain expiration? My gripe is that com claims they have sent me numerous emails. I have not gotten any. I pay my domain every 2 years. But, never have they sent me anything that it was due. Only way I find out is when I go to my site and it’s not working. The company that hosts my website, said they and the co that I have to pay for my domain are two different places. Don’t they have some kind of courtesy policy in trying to contact web owners about they payments? If I had known of course I would have paid it. But, because my payment is automatically taken out every month from my bank, I assumed it was taking out for everything domain and hosting. My site is a labor of love. Over 500 pages I have made, and now they said I have to pay almost two hundred dollars to bring it back up. They said one good thing about it, is that it/s stored away and they have it for safe keeping. For how long? I am really disappointed,if this is not the place for me to air out my frustration. I am truly sorry for coming here. Thanks
Hello, Bernadette:
While this may not be the right place (check out my WordPress Consulting Blog @ TheIStudio.com for tons of free info on this kind of stuff), I am please to offer my POV.
Part of having a domain and a Web site is the responsibility of keeping those records and your account updated with those whose services are being provided. You can read my article 3 Most Common Domain Registration Mistakes to make sure you have all the bases covered.
Every domain registrar and Web hosting company I’ve worked with in the 15 years I’ve run my business sends out numerous notices about expired domains and/or not being able to renew your domain or hosting if your credit card info is not valid. As a matter of fact, they send so many e-mails it can become quite annoying. But they all make that effort to let you know your services will expire or be shutdown if they cannot bill for said services.
However, if you don’t update that account with a valid e-mail address — how can you get those e-mails? The answer is you won’t. And whose fault is that?
It is the domain owner’s responsibility to keep that information current. The registrar cannot be held responsible if they don’t have a valid e-mail address (or if you have not added them to your address book, white list or approved senders — did you check your AOL settings to be sure their e-mails were not getting blocked?) so that their e-mails get through. Nor are they responsible if they have outdated credit card information on file. That is the customer’s sole responsibility to keep them informed about any payment or e-mail changes.
If you are serious about your Web site/business, time to get off AOL and get a real hosting account with a reputable provider. You can check out the companies I use myself and recommend here.
As far as your site being down — that too is your responsibility to always ensure you have a back up. Your site may not be visible because your domain is off-line — but the site should still be there. That is unless your host also does not have valid payment information for your hosting fees. Onliners cannot expect registrars and hosting companies to keep services active when they don’t have the proper information to bill you for those services.
There are many fine and reputable registrars and hosting companies out there — but they have to have your current contact information so that they can bill you accordingly. I know this must be frustrating, but what I recommend you do is pay the fees to get your site up and running, immediately do a backup so you have one if this happens again and then find a company you can trust to work with.
You are not the first I’ve seen this happen to and not once has it been due to the registrar NOT e-mailing them. It was 100% due to either invalid e-mail addresses or outdated credit card info. So look at this as a learning experience, albeit a painful one and make a commitment to making sure your accounts are updated and backed up at all times to avoid this happening again in the future.
HTH!
At your service,
Judith
Thank u Judith for your comments. Websitesource has been taking care of my websites since 1999. It’s a web hosting company. Truthfully only since 2005, I went online and found out my site was down. When I called websitesource they told me that my domain was expired. I did not know what the difference was. I figured they have taken monthly for my website to be on the internet. Now they said I had to pay 15.00 dollars a year for domain name. I thought that it was what I was doing. Now 2009 I went on my site, granted I did not go on there for about a month, and found it was down again. I just don’t understand. I understand about u saying they always send out emails. But, I have had aol email for many many years, and I get my reciepts for the webhosting, every month, I get emails when they have to do maintenance and that my site would be down for a length of time. I have not gotting a domian renewral. Anyway, Im sorry to have wasted your time. Thanks again. bye
Bernadette:
No waste of time here!
Pleased to help clarify pretty much most things technology.
The moral of the story here is you cannot react based on what you “thought”. You have to know exactly how things work and what your responsibilities are otherwise stuff like this happens.
At your service,
Judith