The problem with "Out of Office" autoresponder messages is they are not selective. They go out to everyone who e-mails you -- including every site/service you have made the choice to subscribe to -- whether your status affects them or not. I've … [Read more...]
Business E-mail Response Time
What is the rule for how fast you should be responding to your business e-mails? The short answer: As soon as you can. The long answer: It is obvious that some e-mails will be more important to you than others. It also is clear that we only have … [Read more...]
Business Website Etiquette
Yes, there are Etiquette considerations when it comes to Websites. From what business site owners should consider from a courtesy and design point of view to what site visitors need to consider before they click the contact link and start typing … [Read more...]
Asking for Help Via E-mail
Technology can frustrate even the most experienced of us. Whether it be website issues, partner inquiries, order concerns or follow-ups, when you are asking someone to be of help via e-mail or a Web form, it is best you do so in a humble way with … [Read more...]
Should You Send a Virus Apology to Customers?
Should you apologize if your business computers/network get an e-mail virus (zombie computers)? that start sending out e-mails to all your clients? First, you want to figure out how that was allowed to happen in the first place so it does not happen … [Read more...]
Eco-Sigs: Signature Files Going Green?
E-mails arrive daily inquiring about the correctness of adding? pro-environment statements in signature files. Or as one e-mailer put it, "I don't appreciate preachy greenies telling me what to do."??? Many e-mailers wondering if it is proper to add … [Read more...]