We are only human. I've yet to run into anyone who is perfect or has never made a mistake. I make mistakes all the time... Business Mailings Require Priority Attention Like me, I bet you are on a bunch of mailing lists of companies you do … [Read more...]
Business Email Away Message Etiquette
It's summer and everyone is making their vacation plans! (What's a vacation?) Almost every day I receive notices from partners and providers of their availability or unavailability. Email autoresponders, also known as automatic replies or … [Read more...]
New Email Etiquette Workshop
I get emails almost every day asking for a class or seminar. Even have folks who want to fly me in to do a presentation. How boring would that be? Me standing in front of a room of people talking about email etiquette best practices with a … [Read more...]
Don’t Overreact Based on Assumptions
I post a lot about my experiences with other onliners to share how email can potentially affect how you are perceived. Running this site and many others, I am probably more exposed than most in regard to the number of inquiries and "personalities" I … [Read more...]
Responding to Others Misfortune
So many of us are now doing business online. Technology has become tightly integrated into our business activities and tools, with email now one of your primary relationship building tools. The Human on the Other Side of the Screen Showing … [Read more...]
Do You Cc: the Sender if You Forward Their Email?
What is the the proper Email Etiquette when forwarding business emails that were sent to you, to a third party? Do you simply Cc: the original Sender? Unfortunately, Cc'ing the original sender when forwarding their email doesn't negate asking for … [Read more...]
Business Email: When the Bee Stings Give Them Honey
Rational or Reactional? How do you handle customers who send terse emails that make you wonder why so angry so quickly? Could be they do not realize how they sound. Or they could be intentionally rude. Regardless of their motive, in most cases … [Read more...]
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