Common Courtesy

• 

  Common Courtesy | Style and Substance

  Business Customer Email: When the Bee Stings Give Them Honey

  Updated:September 3, 2025
• 

  Common Courtesy | Essentials

  Email Courtesy and Politeness: A Reflection of More Basic Values

  Updated:August 13, 2025
• 

  Common Courtesy | Customer Service Issues | Essentials | In the Office

  How to Handle Unasked for Business Texts and IMs

  Updated:June 4, 2025
• 

  Common Courtesy | Essentials | Style and Substance

  Don’t Overreact Based on Assumptions

  Updated:May 29, 2025
• 

  Common Courtesy | Style and Substance

  Business Support Ticket Etiquette

  Updated:March 26, 2025
• 

  Common Courtesy | Essentials | Q and A

  Assuming Gender in Email

  Updated:June 14, 2024