This saying applies to e-mail as well. By putting in the extra effort and thought into being a pleasure to communicate with you will always experience better results. For example, this past week I started most e-mails with "Hope you are enjoying … [Read more...]
Business Support Ticket Etiquette
Let's define the word support so we are all on the same page: SUPPORT: n. something providing immaterial assistance to a person or cause or interest; supporting structure that holds up or provides a foundation; give moral or … [Read more...]
Is BCc: Impolite and Sneaky?
In a recent conversation with one of my clients, they mentioned that they felt the use of the BCc: field was not polite -- and sneaky. This client was referring to an e-mail where he was copied in the BCc: field of an e-mail that was not a mass … [Read more...]
Don’t Jump to Conclusions in Your Business E-mail
E-mail makes it so much easier to boldly accuse or jump to incorrect conclusions. With all the sites that I manage, unfortunately, I have had the experience of receiving e-mails containing comments or claims that I know the very same folks would not … [Read more...]
Don’t Fall for the Terse Trap!
Life is crazy, right? Business is busy. But I've seen a trend where the frustration that comes with that is seeping into folks business e-mails. Increasingly it seems blunt, terse, stressed out e-mails with demanding requests fill our inboxes. … [Read more...]
Business E-mail Cc: Use
When is it appropriate to use the Cc: (Carbon Copy - now better known as Courtesy Copy) feature in your business e-mail? From what I can tell that's a discretionary call that some are unable to properly make. Specifically when I notice that … [Read more...]