Text Assumptions I recently wrote an article titled Business Texting Kiss of Death. I did receive a bit of push back on that one. One emailer noting that texting was now part of business and that I should "get with it". Well, I get to decide … [Read more...]
Return Receipt (RR) Etiquette
Do you know what a Return Email receipt is? Many folks don't even know about this functionality that lies within their email programs. A return receipt creates a return email that lets you know you when and if the recipient has received your … [Read more...]
“Attract More Bees with Honey” with E-mail Courtesies
This saying applies to e-mail as well. By putting in the extra effort and thought into being a pleasure to communicate with you will always experience better results. For example, this past week I started most e-mails with "Hope you are enjoying … [Read more...]
Business Support Ticket Etiquette
Let's define the word support so we are all on the same page: SUPPORT: n. something providing immaterial assistance to a person or cause or interest; supporting structure that holds up or provides a foundation; give moral or … [Read more...]
Is BCc: Impolite and Sneaky?
In a recent conversation with one of my clients, they mentioned that they felt the use of the BCc: field was not polite -- and sneaky. This client was referring to an e-mail where he was copied in the BCc: field of an e-mail that was not a mass … [Read more...]
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