A site visitor emailed that in his quest to become efficient and reduce the email volume in his inbox, he wanted to include "No Need for Reply" in his email or Subject: line. This was his way of letting the other side know that they didn't … [Read more...]
Keep the Courtesy in Conversations
Part and parcel of effective e-mail communications is the ability to communicate with clarity -- which includes making sure that the desired tone is consistently relayed as the conversation is ongoing. What happens all too often after the first … [Read more...]
Showing Respect for Your Contact’s Time
How you email does in fact reflect about how you run your business. Part of growing and nurturing relationships, partnerships and new opportunities is to show, by your actions, that you do in fact respect and understand the value of the time of those … [Read more...]
Business E-mail Follow Up Concern…
A site visitor was curious and pondered... We are in negotiations with a major retail chain. I e-mailed our contact on Tuesday - after waiting two weeks for her vacation. This person promised to get back to us and review the documents. This is a big … [Read more...]
E-mail Etiquette and Shared Workstations
A site visitor was curious and pondered: At work stations where staff share PCs, what is the proper response should one staff member find the open work-related email of another staff member, which has not yet been closed? (At my job the second … [Read more...]
Jumping to Conclusions = Poor Impression
It happens every day... Business onliners think they know what someone means based on how they choose to interpret the words in an email. They jump to a conclusion, many times incorrectly. That then leads to strained relationships and even … [Read more...]
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