A site visitor was curious and pondered... We are in negotiations with a major retail chain. I e-mailed our contact on Tuesday - after waiting two weeks for her vacation. This person promised to get back to us and review the documents. This is a big … [Read more...]
E-mail Etiquette and Shared Workstations
A site visitor was curious and pondered: At work stations where staff share PCs, what is the proper response should one staff member find the open work-related email of another staff member, which has not yet been closed? (At my job the second … [Read more...]
Jumping to Conclusions = Poor Impression
It happens every day... Business onliners think they know what someone means based on how they choose to interpret the words in an email. They jump to a conclusion, many times incorrectly. That then leads to strained relationships and even … [Read more...]
Business Email — First Contact; First Impression
When you make first contact with a potential new customer or employer, a first impression is made. That impression may very well determine even if you get a response. The last thing you want to do is squander this one-time opportunity! Your … [Read more...]
Cc: and BCc: Reply Expectations
What is expected of you when your name is either in the Cc: field or you are BCc:'d on an email? This is a topic that many wonder about so you are not alone! Cc: and BCc: Reply Basics: Cc: notes you are being FYI'd. When it comes to using … [Read more...]