I remember when I was the only person I knew who was excited about email. I would talk the head off of anyone who would listen. Many times to glazed-over eyes. In my small town, when I opened my Internet Studio in 1995, I was known as the "crazy … [Read more...]
Perceptions and Your Business Email Style
Do not kid yourself... We do it off-line when we meet someone new or see a person walking down the street. Perceptions are made and are a natural reaction to what we see, feel and hear. How you communicate online has the very same … [Read more...]
Prompt Email Replies are a Sign of Respect & Trust
One of the issues I get contacted about most is the lack of email responses. Either ignored entirely or delayed. My last post on this topic generated a bunch of questions about why replying "so fast" is important. I've covered the topic ad … [Read more...]
Email Follow-Up Subject: Field Attention Getters
You've been communicating with an associate or coworker and need a response. You send a follow-up but -- crickets. This is a situation that we all have to struggle with on a pretty regular basis. Getting Non-Responders Attention The best … [Read more...]
Business Email Excuse: “That’s Not What I Meant?”
I had an experience this week that I made note to share with you. After the communication in question, and based on emails from my readers, I know that many of you have been in the same situation. Here's What Happened I responded to an email … [Read more...]
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