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Business Email and Technology Etiquette

Style and Substance

  • Business Email Horrors
    Customer Service Issues | In the Office | Style and Substance

    The 7 Scariest Things You Can Do in Business Email (Halloween Edition)

    Hours Updated:October 29, 2025

    Read More... The 7 Scariest Things You Can Do in Business Email (Halloween Edition)Continue

  • Never assume intent or tone in your business emails.
    In the Office | Style and Substance

    You Know What Happens When You Assume?

    Hours Updated:October 22, 2025

    Read More... You Know What Happens When You Assume?Continue

  • Don't be an inefficient business email communicator.
    Customer Service Issues | Style and Substance

    Inefficient Email Communicators

    Hours Updated:October 8, 2025

    Read More... Inefficient Email CommunicatorsContinue

  • Don't make assumptions -- always ask first.
    Common Courtesy | Essentials | Style and Substance

    Business Email + Assumptions = Not good.

    Hours Updated:September 24, 2025

    Read More... Business Email + Assumptions = Not good.Continue

  • Always respond in business emails with courtesy.
    Common Courtesy | Style and Substance

    Business Customer Email: When the Bee Stings Give Them Honey

    Hours Updated:September 3, 2025

    Read More... Business Customer Email: When the Bee Stings Give Them HoneyContinue

  • Do not use sarcasm in your business email!
    In the Office | Style and Substance

    Avoid Sarcasm in Business Email

    Hours Updated:August 20, 2025

    Read More... Avoid Sarcasm in Business EmailContinue

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