I was complimented twice recently about how I respond to emails. Both clients who mentioned this loved the fact that I responded point by point to their inquiries instead of just hitting reply and top posting. One commenting that they knew exactly … [Read more...]
Adding Emphasis Without Shouting (and Embarrassing Yourself)
Has this ever happened to you? You check your email and there awaits an email with select text in caps. Then, parts of the text are actually changed to the color red! What are they so upset about? What did I do, didn't do, say, didn't say? … [Read more...]
Little Details: Spelling Names Correctly
Several site visitors have asked for advice in regard to the incorrect spelling of their names by those who email them. They are concerned that their names are being spelled wrong, (or they are being addressed by a version of their name they simply … [Read more...]
Don’t Overreact Based on Assumptions
I post a lot about my experiences with other onliners to share how email can potentially affect how you are perceived. Running this site and many others, I am probably more exposed than most in regard to the number of inquiries and "personalities" I … [Read more...]
Email From: Field Display Matters!
I get emails from other business onliners where the From: field is not set up properly or to its full advantage. Every day. Two this morning which prompted this post. Why is the From: field so important? From branding to perceptions, those you … [Read more...]
Responding to Others Misfortune
So many of us are now doing business online. Technology has become tightly integrated into our business activities and tools, with email now one of your primary relationship building tools. The Human on the Other Side of the Screen Showing … [Read more...]
Business E-mail Etiquette = $$$
Yes, you can make money by integrating business e-mail etiquette skills into your day to day business communications! I am specifically targeting those of you who are unaware that business e-mail requires skill acquisition. That there is … [Read more...]
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