You've been communicating with an associate or coworker and need a response. You send a follow-up but -- crickets. This is a situation that we all have to struggle with on a pretty regular basis. Getting Non-Responders Attention The best … [Read more...]
Business Email Excuse: “That’s Not What I Meant?”
I had an experience this week that I made note to share with you. After the communication in question, and based on emails from my readers, I know that many of you have been in the same situation. Here's What Happened I responded to an email … [Read more...]
No Place for Profanity in Business Emails
Common sense dictates that not using profanity and terms that may be seen as possibly offensive is wise. Even more so in today's online environment. You have to be extremely careful that you do not use terms that may be misconstrued by someone, … [Read more...]
Business Email Etiquette & Website Forms
Having several websites, I receive inquiries daily. Some clearly do not seem to be from a business professional. But it turns out they are. Or they think they are? These are folks asking questions or looking for my professional assistance. … [Read more...]
How Long Should Business Emails Be?
The Short Answer... As long as you need to communicate clearly and succinctly. For most this is only a couple of paragraphs. The Longer Answer... Many times picking up the phone and discussing the issues at hand is much more efficient and … [Read more...]
Initial Email = Initial Perception
When completing a contact form or when sending an email inquiry, never underestimate the power of perception! The words you use, how you choose to use them and your underlying tone can make a huge difference in how the other side views your … [Read more...]
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