Should you have a different signature file for internal communications versus more formal emails with customers, partners and associates? Most definitely. Your coworkers do not need your phone number, contact information or alphabet soup … [Read more...]
Business Email Cc: Use
There's a lot more Cc'ing going on now that folks are working from home. Time for a refresher. Originally known as Carbon Copy back in the day of typewriters, Cc: is now referred to as Courtesy Copy. So, when is it appropriate to use the Cc: … [Read more...]
Cultural Business Email Etiquette?
A site visitor was curious and pondered: I belong to a global organization. Is there a source that gives cultural guidelines for sending emails to team members (or customers) of different elasticities and nationalities? Or, in our global … [Read more...]
Danger, Will Robinson! Email Requesting Phone Call
Just when you think you've seen it all. Let me share with you a situation I experienced this week that may help you to handle or avoid the same. On Monday I had an individual send me the following email: Please call me immediately. I have … [Read more...]
Be Annoying = No New Business
Over the last several weeks, I've noticed an increasing trend in what I can only describe as hyper customer service. I'm going to share with you some of my thoughts with this experience to shed some light on what may be unintended … [Read more...]
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