A site visitor was curious and pondered: I belong to a global organization. Is there a source that gives cultural guidelines for sending emails to team members (or customers) of different elasticities and nationalities? Or, in our global … [Read more...]
Danger, Will Robinson! Email Requesting Phone Call
Just when you think you've seen it all. Let me share with you a situation I experienced this week that may help you to handle or avoid the same. On Monday I had an individual send me the following email: Please call me immediately. I have … [Read more...]
Be Annoying = No New Business
Over the last several weeks, I've noticed an increasing trend in what I can only describe as hyper customer service. I'm going to share with you some of my thoughts with this experience to shed some light on what may be unintended … [Read more...]
Manners During Support Chats
We've become accustomed to using chats for business and customer service communications. In some cases I think we forget that there are human beings -- on both sides. When I go to a site with a chat feature, after reviewing the site thoroughly, … [Read more...]
Business Email Signature File Best Practices
Signature files have been around since, well, before most current Netizens were even aware that email existed. Before the Web, folks generally had basic contact info and included their favorite quote to show their feelings or perspective on certain … [Read more...]
- 1
- 2
- 3
- …
- 15
- Next Page »