Style and Substance

When quotation marks are snarky...

Formatting | Q and A

Careful: Quotation Marks Can Be Snarky

Updated:June 25, 2025

Don't be annoying by cold calling via email.

In the Office | Style and Substance

Top 3 Email “Cold Calling” Mistakes

Updated:June 18, 2025

Invest in Business Email Etiquette - it will pay off!

Customer Service Issues | Style and Substance

Business Email Etiquette = $$$

Updated:June 12, 2025

When you ask for advise, be courteous when you receive a response you may not like.

Common Courtesy | Essentials | Style and Substance

Don’t Overreact Based on Assumptions

Updated:May 29, 2025

Want a career? Work on your email style.

In the Office | Style and Substance

Does Your Business Email Style Really Matter?

Updated:May 14, 2025

Do you want to have the look of an actual written signature in your email in lieu of just typing your name? Pros, cons and how to do so, here.

Formatting | Q and A | Style and Substance

How to Include Your Signature in Your Email Signature?

Updated:April 9, 2025