Part and parcel of effective e-mail communications is the ability to communicate with clarity -- which includes making sure that the desired tone is consistently relayed as the conversation is ongoing. What happens all too often after the first … [Read more...]
Lower Case Preferred Over All CAPS?
A site visitor writes: I actually just wanted to make a suggestion for the folks who use caps lock because they can't use the shift key: just leave your whole message in lowercase. It may look a little "casual," but most people will still prefer it … [Read more...]
Including Your Signature in Your Signature?
A site visitor was curious and pondered: You claim we should create our business e-mails the same as if they were on our business letterhead. After my closing (Sincerely,) am I supposed to include my actual handwritten signature like I do on off-line … [Read more...]
Business E-mail Open Rates on the Decline?
The main thrust of this site is to ensure that your Business E-mails are credible, intelligent and give the professional impression you need to be effective in your company's electronic communications. A recent study which tracked 3 Billion e-mails … [Read more...]
Business E-mail and Emphasis
I receive on average 8-10 e-mail each week asking if bolding or changing font color to red is the same a yelling or screaming. Is it the same as using all caps? It can be. Most who ask me these questions are trying to interpret what the person … [Read more...]
In Business E-mails Does Size Matter?
Does font size in business e-mail matter? What if you receive an e-mail where the font is much larger than normal? Or only certain words or phrases are larger? You've seen me type it before and I'll do it again -- if you wouldn't do it on … [Read more...]
How Long Should Busines E-mails Be?
As long as you can communicate clearly and succinctly. For most this is only a couple of paragraphs. Many times picking up the phone and discussing the issues at hand is much more efficient and effective than typing endless commentary that may not … [Read more...]