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Business Email and Technology Etiquette

Style and Substance

  • It is critical to spell names correctly in your business email communications.
    Essentials | Style and Substance

    Business Email and Spelling Names Correctly

    Hours Updated:May 3, 2024

    Read More... Business Email and Spelling Names CorrectlyContinue

  • What do you do when you send an email by mistake?
    Style and Substance

    What to do When Emails are Sent in Error

    Hours Updated:August 2, 2024

    Read More... What to do When Emails are Sent in ErrorContinue

  • Business Email Down-Editing provides clarity and efficiency for both sides.
    Customer Service Issues | Formatting | Style and Substance

    Why You Should Down-edit Email Responses

    Hours Updated:June 18, 2025

    Read More... Why You Should Down-edit Email ResponsesContinue

  • outreach or service.
    Customer Service Issues | Style and Substance

    Technology Overuse: Be Annoying = No New Business

    Hours Updated:April 5, 2024

    Read More... Technology Overuse: Be Annoying = No New BusinessContinue

  • Business Email Communications, Thank You and Gratitude
    Common Courtesy | Customer Service Issues | Style and Substance

    Business Email: Thank You; You’re Welcome

    Hours Updated:August 6, 2025

    Read More... Business Email: Thank You; You’re WelcomeContinue

  • Business Email Empathy and Concern Matters.
    Common Courtesy | Style and Substance

    Email Style and Tone Matter Even More During Hard Times

    Hours Updated:September 6, 2024

    Read More... Email Style and Tone Matter Even More During Hard TimesContinue

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